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Topic 533 - The following appeared in a memorandum from a regional supervisor of post office operatio ns. "During a two-week study of postal operations, the Presto City post office handled about twice as many items as the Lento City post office, even though the cities are about the same size. Moreover, customer satisfaction appears to be higher in Prest o City, since the study found fewer complaints regarding the Presto City post office. Therefore, the postmasters at these two offices should exchange assignments: the Presto City postmaster will solve the problems of inefficiency and customer dissatisfaction at the Lento City office while the Lento City postmaster learns first -hand the superior methods of Presto City." Discuss how well reasoned . . . Etc.

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