TOEFL Essay Topic 160 - When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.
After buying a poor product or receiving poor service, people not only feel angry but also need to complain. But
After buying a poor product or receiving poor service, people not only feel angry but also need to complain. But which way is better, complaining in writing or in person? Faced with such choice, as far as I am concerned, I would prefer the fomer for the following reasons.
First, writing is a good way to express my feeling well. To some extent, I am not something a good lecturer. Sometimes when it is my turn to express my opinion especially my angre, I can not state it fluently. But by writing, I can account for the reasons and results in detail and clearly. As a result the company can understand why I have to complain and how I want to get from this compain.
Second, writing is a kind of polite way to complain and relieve the tension between the company which I complain and I. If I complain in preson, I am too angry not to say something unpleasant and go too far, which is not good for both sides. However, writing out my dissatisfaction can make both of us reasonable, and avoid such a unhappy meeting. To the company which I complain, it can recevie my writing seriouly and will give a satisfactory answer. At last all will end with satisfaction.
Third, complaining in writing, somehow, is more serious and formal than complaining in person so that the company will pay more attention to the writing and deal with the problem as soon as possible.
Complaining is good for the costomers, if they are not satisfied with the product and poor service. But according to their own characteristic, people can employ the best way to complain. As to me, complaining in writing is better than in person.
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